Customer Testimonials
Since day, one service, Guy 10 has been amazing. The other service guys were also amazing dealing with warranty dealing with everything else I had came my way. Tim has made an easy successful fix on my car. I will definitely be coming back with any issues. Save me a lot of time and headache and money anytime I had an issue they brought right in and fixed it calling always getting very respectful talk clearly and pleasant. Nissan is the way to go thank you Nissan family for giving me an incredible service.
Absolutely fabulous people to work with. Phil was honest, upfront, and never pushy. They went above and beyond to make my car buying experience fast and easy. Very knowledgeable staff. I highly recommend purchasing from them.
I have purchased 2 vehicles through them. They are the only dealership I will do business with from now until forever.
I cannot say enough good things about my experience with LeBrun Nissan in Upstate New York.
When my car unexpectedly broke down on Interstate 90, I needed to have it towed to the nearest Nissan dealership. I called ahead, and while they explained that they were already fully booked for the day and could not make any promises, they assured me they would do everything they could to help. Fortunately for me, that dealership was LeBrun Nissan.
From the moment I arrived, the entire team was incredibly helpful, professional, and accommodating. They took the time to answer all of my questions, ... Read More Google - Sep 4, 2026
I had an excellent experience at LeBrun Nissan. Tim and Nate went above and beyond helping me navigate my third party warranty and get the issues with my vehicle taken care of. They were professional, helpful, kept me informed throughout the process, and made what could have been a stressful situation much easier.
I also received an incredibly warm and professional greeting when I arrived from a gentleman wearing his Vietnam Veteran hat. Seeing that immediately meant something special to me because my dad is also a Vietnam Veteran. I had the opportunity to speak with him and take a ... Read More Google - Aug 19, 2026
As a person that works in sales, I am so humbled by the customer service at LeBrun Nissan. The Lebruns take the time to understand all of your needs, and go above and beyond. I am tempted to purchase another vehicle from this dealership as it made a huge impact.
Told me an hour made me wait three and didn't even fix the problem, wouldn't tow it in or give a loaner even though it's a safety recall. I think I'm done with Nissan.
Our service was completed as promised and in a very reasonable time. The wash and wax on our car was done exceptionally.
Woman at the service counter is on the rude side of things.
Best car buying experience can recommend very helpful and friendly staff
I just bought my new 2026 Nissan Sentra here. Jeramy was great and so was all the other employees. I very happy with the service I got and the time it took to get me on my way in my new car . I will be back again some time down the road to buy another one 😁
Always helpful and efficient!
The people here are the best
Fantastic sales environment - staff and management were knowledgeable, honest and engaging throughout the entire process of purchasing a vehicle. Special thanks to Phil, James, and Jeremy. 10/10 - Can't wait for the next one.
Very good staff Very professional repairs,with warranty issues Tim Martinelli is a great service manager
Absolutely love it Everybody was very friendly and very helpful I highly recommend Lebrun nissan when searching for vehicle 👍🫶🏽
Customer service was above and beyond😁
⭐️⭐️⭐️⭐️⭐️ Highly recommend this dealership after purchasing 3 vehicles here. The owners were very professional and courteous throughout the entire experience. 5 stars! You can trust these guys 100% Thank you! From Dan Leon Waterloo NY
LeBrun Nissan stands out above the rest! We felt like family from the moment we walked through the door. Sky sold us our vehicle, and how freaking charming he was! This lovely specimen of a human, at over 80 yrs old, knew more about the technology in car than the younger guys! Anyhow; that’s just one small part of it! Lebrun Nissan is top notch! You will not be disappointed!
This is the 2nd new vehicle purchase from Lebrun. Worked with Jeremy and Phil this past weekend. Have to say it was as smooth and convenient as our previous purchase in 2022. Anticipate that when we're in the market again we'll give the folks at Lebrun another visit.
5 stars is not enough stars! LeBrun Nissan is INCREDIBLE and so is Jeremy (who helped me through my purchase). Jeremy was so helpful, thoughtful, expedient, accommodating, and genial - he made a process that could have been complicated and made it a breeze. He really goes the extra mile and he was so communicative from start to finish. I highly recommend Jeremy and LeBrun Nissan - the cars are awesome and the customer service is simply the best!
Shout out to Sky Graham! Great customer service.
They were super nice and easy to work with. Im very happy with the deal we made!
Buying a new Frontier pickup from Lebrun Nissan dealership was a great experience. The sales representative was knowledgeable, did not apply any sales pressure, answered all my questions, demonstrated features I had questions about, so Buying a car there was an easy decision. I met many of the staff including the finance personnel, the service personnel and the manager. Thank you! I am enjoying my new Frontier pickup.
I always have a great experience!
Second time purchasing a vehicle from here, love the service. Ask for Jermey! He’s an amazing guy and will listen to what you want and need and give you the best plan of action.
Always an amazing experience with their service team. So glad I bought from them back in 2017...my little car is still going strong!
Exceptional sales experience and a great price compared to others around the area.
Bought a previously leased 2021 Nisson Rogue Sport. I was given a fair trade in allowance, and options to get the best deal and best bumper to bumper extended warranty. James Lee was an excellent knowledgeable salesman. Would recommend both him and LeBrun Motors for your next car purchase
James was an amazing salesmen! Would recommend to anyone. Thanks for helping me into a car big enough for my mastiff!
Excellent service!!!
Had an issue with my Rogue. I called the service dept. Ans spoke to Tim. He assisted me over the phone to troubleshoot. I was able tonget the issue resolved ! Tim was very patient and kind and able to walk me through some things to try. I asked if I could bring the csr in to have a quick check over and Tim was able to check things out with me and car is running great ! Thank you !!
right car at the right price for the time.
Had a great experience with Lebrun. My son is now driving a brand new Altima. No high pressure sales tactics, just easy, and honest communication. Thank you so much to Sky, Phil, and Jeremy for making my son's first car shopping experience successful.
Always a great, helpful, friendly experience here for the past 5 vehicles I've leased. Service is great, too. Even though I've move farther away, I will continue to lease or buy at LeBrun Nissan for the very family-feel you get when you're here, knowing you're really getting a great car from great people and the best deal possible. I highly recommend checking them out if you're in the market for a new or used Nissan!
In reply to the owner, no one asked for an immediate resolution, mind you this review came 2.5 weeks after the vehicle was brought in. When the vehicle was brought in, an appointment was made and I was told to come back in a couple hours, which I did. Unfortunately no one made anyone aware of how backed up you were with prior customers and if you had, we could have made other arrangements. My employer was told that when the vehicle came in, "every single dash light was on" which is untrue. My experience is 2.5 weeks with no ... Read More Google - Sep 10, 2024
Great staff
Great staff & extremely helpful!! The staff kept us informed! Definitely will be returning customers!!
Tim and his team were amazing!! They were so understanding of my situation and worked so well with me to find a solution. Every possible thing I thought could go wrong, they reassured me and gave me options. Could not recommend them more!! Definitely the place to take your Nissans!
Very friendly staff. Would have appreciated a cup of coffee while waiting in service.
Recall performed. Staff was efficient and pleasant and work was done quickly.
I would like to make a shout out to this dealership . I have not made a new purchase or lease in many years until last week . I must tell everyone that this dealership is second to none . Our Sales Consultant James Lee was by far the best I have worked with in my 40 + years buying or leasing a vehicle . The finance manager Alex was also extremely helpful every step of the way with what needed to be done on the back end with contacting our Insurance Company and making this transaction smooth as possible . Everyone . If you want to purchase ... Read More Google - Apr 23, 2024
That's the a couple of dealer in Auburn area. This is the one of the dealer. They've very good deales guys check their inventory and you will find right and fit in your pocket.
Friendly staff. Very attentive and personable. Would highly recommend them. No haggling, very straight forward. Love my new Nissan Rogue
It was quick an easy. The oil change an inspection was done on time. The staff was very polite an very helpful.
Everyone at Lebrun was friendly . They answered all my questions and made it so easy to get into my new ride. I would recommend anyone who’s looking to go see James.
great people....felt like being at home.
My service advisor Rich went above and beyond. He researched and sourced parts needed and dealt with the insurance adjuster for me. The mechanics did their usual excellent job on the repairs. Would never take my Nissan anywhere other than LeBrun.
this was the first time my nissan frontier was serviced, The staff was great.
I was supposed to receive a call back that I never received
Backed up
It was a service on my 2015 pathfinder. They service guys say they think it's my wiring cluster. However things that didn't work when I dropped it off now work and things that were working now do not??? The mechanics that were broken were not addressed because I refused to pay 1500.00 for the wiring harness that they just think that's what it is. The only service they actually did was replace the recall parts!! Never again!! Fox is fixing it and it doesnt need the harness by the way!!!
I came in for a oil change on one of my nissans. It was the worst experience I have ever had with a simple oil change.
Same issues as last, plus water coming in car through vents. Under warranty and still charged me because they couldn't fix the leak problem so technically they needed some reimbursement because they weren't able to work on other cars. Seems like they should have told me they weren't going to be able to help me from the first phone call because they were unqualified for that job.
Terrible. Very rude when called for a warranty issue. Not helpful at all with the issue I was having. Just threw hourly rates of 150+ at me to even look at vehicle. What happened to people who care and are friendly and helpful?
Never come back again
Actually it is my wife's car that has been a nightmare. It has been several weeks and multiple trips to just try to get a faulty sear belt latch replaced on a late model pathfinder. A litany of wrong parts ordered and installed, wrong parts shipped, not to mention the very questionable reliability. Seat belt systems should not go bad
zero communication. did not tell me they where going to put two pegs to hold up what ever. sure it cost 23 dollars but still talk it is not hard. Make sure it is was I want. also my car was ready in 10 minutes but no one come out to tell me so im sitting their for 45 minutes before I ask what was going on. yet I saw other workers coming out and talking to other customers about their car. A joke must be working with midas in Ithaca because the whole experience felt the same. zero communication!
Service Manager was very unprofessional, disrespectful and rude. You will lose a lot of business allowing a manager to treat paying customers that way
Problems with the 4 tires. Road chop
While taking my valve stem caps off and breaking my sensors , and having to wait two days for the parts without a vehicle, and then to get charged for them, Lebrun should of not only paid for the replacement but also offered a loaner vehicle.
Came in for an oil change and a problem with the brakes at 65,000 miles..got the oil change..no wash, even though the price of the oil change indicated a wash was part of the service..got an estimate near 2500.00 to do brakes bearings and others..Had to make an apt to get it done..left dealership..brakes locked up within a half mile..had to return..left the truck for 2 days..returned and paid for part of the required service 1600.00..again no wash..This is the second titan I've owned from new..both started having issues around $60,000 miles..... Read More Google - May 13, 2019
Sold us a truck with dry rotted tires (it was supposedly inspected before it left their lot) so we could not get it inspected in PA. Would not even give us half the money needed to replace all 4 tires. I left a message on the owners voicemail and he didn’t even bother to return my call.
I’ve had my car almost two years now. From the salesman to when I picked up my car everything was great. Staff was friendly. I changed my mind on which model I wanted after the paperwork was started and they did it for me. I take my car there for all it’s service and they are always so friendly and not overpriced at all. I’ll never go anywhere else.
Service department checked the codes and did nothing else and charged me an hour labor.
If you own a Nissan I strongly recommend you take it somewhere other than LeBrun Nissan for repairs I took my Nissan to them with a electrical problem and instead of fixing it right they shortcut the job and created more electrical problems by doing so So I had to take it to a different garage to try and get it straightened out because LeBrun kept telling me it was new problems when in fact it was there mechanics shortcut that caused them The other garage told me the car may never be right again because of the shortcut LeBruns ... Read More Google - Mar 18, 2018
I drove 50 miles to LeBrun Nissan because of their reputation of providing great customer service and their great deals and was not disappointed. My salesperson, Alex, was so knowledgeable on all the newest technology and took his time in making sure I was comfortable with my new Rogue. Dave LeBrun personally got involved in the negotiation and gave me an awesome deal. Phil LeBrun, F & I manager made the paperwork a breeze and got me an incredibly low interest rate. They made buying a new vehicle fun and easy. No hassle, no high pressure, and an amazing deal! The ... Read More DealerRater - Dec 5, 2017
Darlene was wonderful to work with. She was very caring and helpful to my circumstances. I did not feel pressured to purchase a car and she patiently answered every question. I felt like she tried to get to know me as a person and not just a potential money-maker. Additionally, the rest of the staff was very friendly. The atmosphere was socialble and welcoming.